Planning and Scheduling the Interview
  計(jì)劃訪談日程
  Prepare a list of topics and questions to be covered to help ensure that important points are not overlooked and that the interview follows a logical progression.
  準(zhǔn)備列表，列出主要話題或問(wèn)題。這些問(wèn)題可以找出未意識(shí)到的重點(diǎn)，還能有邏輯的引導(dǎo)訪談進(jìn)行
  Scheduling the interview should proceed from the top down. Heads of departments or sections are usually interviewed before the employees who report to them.
  安排訪談應(yīng)遵循自上而下的進(jìn)行。首先訪談部門或地區(qū)的領(lǐng)導(dǎo)，然后才是他們下屬的雇員。
  While requesting for the meeting, team members should explain the purpose of the interview, the general areas to be covered and the approximate amount of time required to cover all areas.
  在邀請(qǐng)對(duì)方進(jìn)行會(huì)談時(shí)，要解釋這次會(huì)談的目的，一般會(huì)涉及哪些領(lǐng)域，以及大致需要的時(shí)間。
  Opening and Closing the Interview
  訪談開始和結(jié)束
  While opening an interview, introduce yourself, state the purpose of the interview, address any concerns raised by the interviewee, and explain that brief notes will be taken and shared with the interviewee after they have been organized.
  開始訪談時(shí)，先介紹你自己，陳述這次訪談的目的，談?wù)劚辉L談?wù)哧P(guān)心的事，并說(shuō)明有一些簡(jiǎn)短的會(huì)談?dòng)浺谡砗髸?huì)交給對(duì)方審閱。
  Often interviewees are concerned that an analyst is trying to find fault with the way they work. One way to set them at ease is to get them to talk about processes with which they are familiar. The best interviews are those where the interviewees do most of the talking. Therefore, analysts should look for ways to get interviewees to open up to them.
For example:
  一般被訪談?wù)哒J(rèn)為需求分析者試圖找到他們工作中的缺陷。使他們擺脫這種觀點(diǎn)。可以討論他們所熟悉的日常工作的過(guò)程。好的訪談?wù)邥?huì)讓被訪談?wù)咦鳛橹髦v人。因此，需求分析人員應(yīng)該尋找一些問(wèn)題讓被訪談?wù)邔?duì)他們開誠(chéng)布公：
  例如：
  "What one change would